Terms of service

1. Acceptance of Terms

This online platform is managed by Malabar Skin. Throughout this document, "Malabar Skin," "the company," and phrases like "our, we organisation, brand" refer to Malabar Skin. By accessing, browsing, or making a purchase on this site, you are utilising our "Service." Your engagement confirms your agreement to adhere to these Terms and Conditions ("Terms"), which may be modified by us without notice at any time. Should you not accept these Terms, you must cease use of this website and our Service immediately. This platform and its offerings are exclusively intended for individual, private use and not for commercial purposes.

2. Liability and Legal Protection

You agree to fully compensate and protect Malabar Skin (including its directors, employees, agents, and suppliers) against any and all losses, costs, damages, legal expenses, and fees that result from your breach of these Terms or any action connected to your use of this platform or your account (including any negligent or wrongful conduct).

3. Product Usage Guidelines

Any health or skincare advice presented on this website must not substitute professional medical guidance. This site operates purely as an e-commerce platform for the distribution of beauty and cosmetic items. We advise that you consult your healthcare provider prior to applying any of our products to confirm their suitability for your individual needs. You must follow the directions for use provided on both the product page and the packaging. We cannot guarantee specific results, as individual outcomes will vary. All customer reviews and testimonials published are the personal views of the writers and do not represent any medical or scientific claims.

4. General Disclaimer

By accessing our site or placing an order, you accept all associated risks. This includes, but is not limited to, the possibility of your device or data being compromised by viruses or malicious software originating from this site or any third-party link. You assume complete responsibility for the security of your account and all actions taken under your account. Malabar Skin denies all liability to the maximum extent permitted by Australian law for any injury, allergic reaction, negative side effects, loss, or harm resulting from the use or incorrect application of a product or our Service. The maximum total compensation provided by Malabar Skin will be restricted to the purchase price of the product. Note that we are the distributor, not the manufacturer, of the products listed on our site. We maintain the right to correct any errors or update product details without prior notification. Should an order be placed for a product with incorrect details, we reserve the right to cancel it and will issue a credit for the charged amount.

5. Shipping and Undelivered Items

Shipping: Malabar Skin is not responsible for delayed or failed product delivery when such failure is caused by circumstances beyond our reasonable control (such as strikes, natural calamities, or public health crises like a pandemic). In such cases, we shall strive to complete delivery as soon as the obstacle is removed.

Undelivered Parcels: The brand does not accept liability for packages that are lost or left unclaimed. Tracking details are provided to you via electronic mail, and you are responsible for monitoring your shipment's progress. If a parcel is returned to us because the customer provided an incorrect delivery address during the order process, the customer will be required to pay an additional shipping charge to have the product re-sent to the correct location.

6. Prohibited Activities

You are prohibited from using this website or Services for any unlawful or unauthorised** purposes**. It is strictly forbidden to disrupt, damage, or compromise the function of this website, or to attempt unauthorised access to its connected networks through methods such as hacking or spoofing. You agree to reimburse Malabar Skin for any damage or loss incurred due to your unauthorised usage of the site or Service.

7. Refund Policy

Our goods are guaranteed under Australian Consumer Law. For a change-of-mind return, Malabar Skin requires the item be returned within 14 days of delivery with valid proof of purchase. To be eligible, the product must be completely unused, show no wear, and remain in its original, sealed, and unbroken packaging. Due to hygiene standards, we cannot accept any change-of-mind returns if the product has been opened, sampled, or used. If an item arrives faulty or damaged, contact us immediately for a resolution, as this is covered separately by law. Note that outward shipping fees are non-refundable, and a $12 AUD restocking fee will be deducted from your refund.